Returns & Exchanges

At Shin Brothers Jewelrs, we strive to provide each and every Guest with an experience that makes them feel confident in their purchase. We hope your selection brings you many years of enjoyment. However, if for any reason you are dissatisfied with your purchase, you may return your item based on our current Return and Exchange Policy.

 


 

COVID-19 Extended Return Policy



Returns Policy

 

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Shipping

 

We can ship to virtually any address in the world. PLEASE BE ADVISED- WE WILL ONLY SHIP TO THE CARD HOLDER'S BILLING ADDRESS.NO SECONDARYSHIPPING ADDRESS WILL BE ALLOWED. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please feel free to contact us with any shipping question prior to processing your order, we will be happy to assist you. Please call 1-888-958-7446 or email us at shinbrothers@yahoo.com

 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Thank you,

Shin Brothers Jewelers Inc. 



We appreciate your business and prioritize on your satisfaction. Returns are permitted within 30 days of purchase in store, and 30 days from shipment date. Exchanges are allowed within 30 days of purchase (shipment) date for all items, including watches.

Items that cannot be returned

  • Damaged inventory, loss of original tags, warranty booklets and box.

 

We consider the following

  • Jewelry and Watches must be returned in original condition without scratches or damage. 

  • Watch returns must include any original boxes and warranties

  • Special or Custom orders cannot be returned for full refund - You can refund for store credit.

  • Charged Credit cards will be issued a return to the original purchaser’s card. They cannot receive a cash refund unless it was a cash purchase. 

  • Gift returns can only be exchanged or transferred to a credit store balance.

  • Returns without original receipt: customer must show ID proof matching store records for full refund. If you received the item as a gift, you can exchange it for store credit.

  • Want to send a return by mail? Contact us and we can send you a return label.

 


 

Online & In-Store Purchases

 

If you purchased the item online, you may complete exchange/returns in our physical store located

 

561 Route 1 South, US-1 Suite E9

Wick Plaza

Edison, NJ 08817 

Please make sure you have all the original packing slips and receipts with the item. All paperwork must be included for a full exchange/refund.  

Please allow 7-10 business days to allow full credit card refund.

 

Questions?

Please do not hesitate to contact us.

Contact Us at: Sales@shinjewelers.com

Call Us: 732-819-8090

Thank you for shopping with us!

 


 

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